The ability to deliver effective feedback is a foundational skill for leaders and individual contributors. Creating a feedback culture not only improves and reinforces performance, but it also solidifies interpersonal relationships and builds trust. Honest, caring, and carefully constructed feedback becomes a rich source of information that people can use for self-improvement and to increase self-awareness.

Approximate time to complete: 120 minutes

Feedback 360 is designed for leaders, but the course is also appropriate for individual contributors wanting to elevate their ability to build a feedback culture.

Course Description
The Feedback 360 course introduces a practical framework and process for sharing constructive feedback with others, as well as receive feedback in a way that increases engagement, strengthens relationships, and drives needed results. Because giving and receiving feedback is not innate for most people, the skills and techniques presented in the course strengthen a person’s mindset and skillset when giving and receiving feedback in all types of working relationships, including:
• Leader and team member
• Peer to peer (colleagues)
• Team member to leader (upward feedback)
• Vendors, suppliers, or partners
• Customers or clients (when appropriate)
The course is built around engaging activities, reflection opportunities, useful examples, case studies, tools, and straightforward concepts that allow people to transfer and sustain what they learn.

The Course Covers

• What Feedback 360 means
• The 5 types of feedback
• When to share supportive and corrective feedback
• The Giving Feedback process
• Strategies for effectively receiving feedback and response options

Learning Objectives

1. Explore what feedback is and why it is important.
2. Reflect on the importance and benefits of giving and receiving feedback effectively.
3. Learn about the different types of feedback and the skills needed to share it with others.
4. Identify your strengths and opportunities for improvement when giving and receiving feedback.
5. Discover strategies for effectively receiving and acting on feedback that is shared with you.
6. Apply the skills to a current feedback opportunity.

Resources and Downloadable Tools

• Participant Resource Guide
• Giving Feedback Planning Guide
• Application Plan
• Certification of Course Completion

*A continuing education unit (CEU) is a measure used in continuing education programs to assist professionals in maintaining their professional licenses. The Certificate of Completion for this course indicates the following credits have been earned:

CEU Credits: .2
CPE Credits: 2.4